The 2022 ProCare Quality Awards have been
announced this year, celebrating the work done by general
practitioners, nurses and their support teams in improving
the health and wellbeing of their patients, providing
quality care and introducing innovations.
Etu
Pasifika Auckland, based in Mt Wellington, has won the
Patient Satisfaction Award in the Medium Practice Category
– an achievement that is determined by the results of the
national Patient Experience Survey.
Etu Pasifika
Auckland’s Chair, Dr Josephine Aumea Herman FRNZCGP
FAFHPM, is humbled by the recognition.
“It is truly
a privilege to be recognised by those we serve,
acknowledging our priority to deliver quality and safe
services, with excellence so that our Pacific patients can
realise our vision for all to be healthy, happy and
prosperous.”
Clinical Director for Etu Pasifika
Auckland, Dr Minnie Strickland, is proud of the clinic’s
achievement and acknowledges the award as a collective
effort.
“Our team has worked incredibly hard to meet
and exceed our targets set by the Ministry of Health.
We’re a Pacific provider with a number of Pacific doctors
and nurses who work together to serve our patients with the
utmost care.
This award is a testament to our staff,
our practice and to the Pasifika Medical
Association.”
The Patient Experience Survey provides
information about what patients’ experience in primary
care is like and how their overall care is managed between
their general practice, diagnostic services, specialists and
staff.
Dr Strickland highlights the significance of
the award, which was determined solely by patients’
responses in the survey.
“For patients to say that
we’re the best practice in their eyes is humbling and
speaks to our approach as a practice. One of the criteria in
the survey is about how well we listen to our patients, so
our ability to listen to what patients want and deliver what
they need is something we take pride in.”
Nursing
Director for the practice, Mrs Falena Prouting, attributes
the success to the strong cultural connections staff have
with families and the wider community.
“As a
family-centred clinic, we spend a lot of time talking to
people, creating rapport and understanding where our
patients come from. These connections are important to us
and help build a safe environment where people trust us to
provide the best care for them.”
of the team at Etu Pasifika Auckland, Mt
Wellington.
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