In this episode of Customer Love Stories, Robi Ganguly, CEO and Co-founder of Apptentive, discusses customer love with Shawn Green, Director of Product Management at Boom Entertainment.
They talk about these keys to building products customers love:
- Earning and keeping trust
- Providing ongoing fan service
- Fostering a community
- Moving quickly on feedback (both positive and negative)
Listen now
Listen here or watch the video episode below! You can also listen to all episodes wherever you normally listen to podcasts – Apple Podcast, Spotify, Google Podcasts, etc.
Details
Watch the full video episode
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