A new study by Te Pūnaha Matatini and Auckland
University reveals that Healthline, operated by
Whakarongorau Aotearoa, prevents approximately 83
unnecessary Emergency Department (ED) visits per day across
the Te Manawa Taki (Midlands) region, with potential to
reduce ED pressure further.
Analysis of data from July
2019 to June 2024 demonstrates that Healthline advice has
successfully diverted 14.6% of potential ED presentations,
while identifying an additional 6% of current ED visits that
could be managed through the telehealth
service.
“These findings confirm what we’ve always
believed — that Healthline plays a crucial role in
connecting New Zealanders with the right care at the right
time,” says Glynis Sandland, CEO of Whakarongorau Aotearoa.
“By providing 24/7 clinical advice, we’re not only making
healthcare more accessible but also reducing unnecessary
pressure on our emergency departments.
“The study
showed particularly strong impact in the Bay of Plenty,
where Healthline prevented 29.6% of potential ED visits,
followed by Lakes (23.5%) and Waikato
(14.1%).
“Every unnecessary ED
presentation we prevent allows hospital clinicians to work
at the top of their scope, focusing on patients who truly
need emergency care,” Sandland adds. “This is about creating
a more efficient healthcare system that works better for
everyone — patients, whānau, and healthcare providers
alike.
“The research identified that
Healthline is particularly effective at supporting younger
and older individuals, Māori communities, and people from
higher deprivation areas who might otherwise default to ED
services due to uncertainty about care options or access
barriers.
About Whakarongorau
Aotearoa:
Whakarongorau Aotearoa is New Zealand’s
national telehealth service provider, operating Healthline
and other essential health and wellbeing support services.
We connect the people of New Zealand with healthcare
professionals 24/7, providing clinical advice, support, and
information when and where it’s needed
most.
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