The pandemic has been harrowing for Dr Janak Bechar. The junior plastic surgeon from the West Midlands was pulled into caring for Covid-19 patients at hospitals in Coventry and Warwick, working around the clock. After months of this, Bechar, 32, was looking forward to a two week trip with his parents to visit family in South Africa. “My grandmother is 84 and has Alzheimer’s and might end up going into a home. I’m conscious we may not have many chances to see them again,” Bechar said.
Then the Omicron variant made the trip impossible. Bechar was disappointed but assumed they would at least get their money back from Southall Travel, which he used to book hotels and flights between Cape Town and Johannesburg. Southall Travel,
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