Whatnot, a livestreaming service for buying and selling collectibles, has raised a $260M Series D at a $3.7B valuation, up from $1.5B in September 2021 (Christine Hall/TechCrunch)

How to improve customer experience – Zoho SalesIQ  —  Not long ago, “If you build it, they will come” was the status quo for businesses.  Irrespective of what the customer actually needed, businesses mass-produced things and people flocked to buy from them.