Stuff
Many banking customers have had trouble accessing internet banking services.
Some Kiwibank, ASB and Bank of New Zealand (BNZ) customers have been struggling to do their banking as a result of “issues” with internet providers.
On its Facebook site, ASB posted: “Our apologies, we’re aware that some internet service providers are encountering issues this morning.
“This means some of our customers will have issues accessing FastNet Classic and ASB mobile. Thanks for your patience, and we apologise for any inconvenience.”
At 8.20am, Kiwibank posted: “We’re aware this issue is impacting some people in New Zealand using their Wifi network, across several apps and websites.
“Some customers are able to resolve the issue by turning off their wifi and using mobile data. The majority of customers are still able to access App and Internet Banking as normal,” Kiwibank said.
It went on to say: “We’re aware of some customers experiencing an issue when trying to access our app or internet banking.
“This issue also appears to be impacting other websites. Our teams are looking into this at the moment, and we hope to have this resolved soon. Thanks for your patience this morning.”
RBNZ
Reserve Bank governor Adrian Orr comments on the about-turn.
It continued a frustrating period for Kiwibank after an IT fail on Monday saw people unable to call its call centre.
The Downdetector website noted a spike in notifications from BNZ customers, but the bank’s website, and Facebook site, did not acknowledge any issues.
People notify Downdetector when they are having trouble accessing apps and online services.
It recorded issues at ANZ, BNZ, One.nz, Sky, Xero, Spark, Kiwibank, and other services.
Frustrated customers posted about the issues they were encountering.
Many said the past few hours had seen other services impacts, with one unable to watch Sky.
One Kiwibank customer said: “This is why we need to have cash on us at all times.”
Some had had embarrassing moments in shops when payments were declined.
The issues are the result of a mistake in a security upgrade implemented by InternetNZ which manages .nz websites “on behalf of all New Zealanders”.
InternetNZ is preparing a public statement.
A spokesperson did not know when the “intermittent” issues would be fixed.