Ticketek says a “cyber incident” may have exposed its customers’ names, dates of birth and email addresses.
The ticketing company said in a statement that data from Ticketek Australia account holders stored on a cloud-based platform by a global third-party supplier had been affected.
“Since our third-party supplier brought this to our attention, over the past few days we have worked diligently to put every resource into completing an investigation, so that we can communicate with you as quickly as possible,” Ticketek said in an email sent to some of its customers.
“The available evidence at this time indicates that, from a privacy perspective, customer names, dates of birth and email addresses may have been impacted,” the company said.
Ticketek is one of Australia’s largest ticket outlets. It handled ticketing for Taylor Swift’s recent Australian tour. Source: AAP / Rounak Amini
What information hasn’t been compromised?
Ticketek said that customers’ accounts themselves had not been compromised, and that it had encryption methods in place for passwords.
The company said it utilises secure encryption methods to handle credit card information and transactions are proposed via a separate payment system that had not been impacted.
Ticketek said it does not hold identity documents for its customers.
Cyber Security Minister Clare O’Neil said on social media platform X that the National Office of Cyber Security had been informed by Ticketek Australia that “data belonging to their customers has been stolen”.
The National Cyber Security Coordinator said the Australian Signals Directorate and the Australian Federal Police were also aware of the incident.
Earlier this week, the Department of Home Affairs reportedly said it was working with rival ticketing firm Ticketmaster regarding a separate, unrelated apparent cybersecurity incident.
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